Job Timeline (Ref 5724-6697)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 12-May-2020
Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 19-May-2020
Repair Engineer : Martin Smith
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Mertik Maxitrol Remote Repair Details
Manufacturer : Mertik Maxitrol
Customers Fault Description : The units are used to increase/decrease the temperature on the fire. The display on the remote is barely visible and the 'down' button does not work. The 'up' button seems fine. I have cleaned both units and changed the batteries, but the problems remain.
Remote Fixer Repair Response (see below) :
This fireplace control and receiver arrived safely and on inspection the battery cable in the remote had signs of a battery leakage, this cable was replace but the faded screen issue remained.
This was remedied by replacing the screen.
No problem could be found with the receiver
After longer testing and crystal change the repair failed and a replacement unit is the better option
Remote Images
Items returned under gtee, 40.5 osc was faulty in remote, this was replaced and returned 9th June 2020