Privacy policy

When you book your repair with us you will be entering your return address details, email address and phone number. None of this data is passed on to any third party ever, we hate spam as much as you do.

At Remote Fixer / SMG Development we do not store any payment information whatsoever, this allows us to be 100% safe and eliminates fraud. All payments made on are processed by PayPal which is one of the leading and most secure payment processors used worldwide.

If paying by telephone your payment will be processed imediately, again no details will be stored at the remote fixer facility.

Important - We no longer accept Cheque payments due to the closure of our local bank (meaning we would have to travel numerous miles just to pay in any cheque payments, therefore this is not a viable payment option.)

Remote Fixer uses google analytics to collect anonymous visitor data and analyze traffic on our site. This data enables us to understand customer interests and halps us to develop our site to serve you better.

Terms of use

RemoteFixer is part of the SMG Development Group. We offer repair services for all kinds of remote controls Worldwide.

You must securely package your remote when shipping it to us and it is recommended that you ship your remote by a tracked delivery service.

RemoteFixer and SMG Development shall not be responsible for any postal loss. If a remote is lost then you must contact your postal service department and trace the item. We cannot assist in the tracking of lost items.

All remotes must be sent along with your reference number inside the parcel AND you must clearly mark the envelope with your job reference number (both supplied when filling in our repair form online).

Remotes cannot be returned to a customer untill the return postage is paid, the return postage costs can be found on our prices page. Alternatively we can dispose of your remote with your permission in the case of a non repairable unit.

If no return postage is paid then we will dispose of the remote after 90 Days.

We do not accept or use prepaid return envelopes / parcels. If a customer includes a prepaid envelope with their remote then this will be returned inside the package un-used. This is due to the fact that too many people would under value the parcel and not account for any padding / packaging that is required and also would in most cases not cover the cost of Tracked shipping.

We ship remotes back to customers using tracked methods, it is important to note that if a handset goes missing in transit back to a customer then we (SMG Development or RemoteFixer) cannot be held responsible. We will try to locate the remote by communicating with the postal services. If a remote cannot be located then RemoteFixer and SMG Development cannot provide a replacement and can only provide a monetary compensation amount only if it is awarded by the postal services.

Our Method of shipment within the UK is by Royal Mail and tracking details are sent out to the customer on request, we use a drop and go system with Royal Mail and therefore tracking details may not be available straight away (i.e. we will pick up the tracking information on the next parcel drop off day), if an item is returned to us due to failed delivery attempts then we will be charged again by the Royal Mail to re-send the item, therefore this charge must be paid by the customer. Failure to do so will mean that we cannot return the remote to you and after 3 months the remote will be sold to cover the costs of repair and fisrt shipping attempt costs. For UK deliveries after dispatch if you have not received your remote within 7 days then you must contact us immediately as Items can only be queried upto 28 days after dispatch, after this time a search for an item cannot be carried out.

Please note that some remote controls are sealed in such a way that they are made not to be opened, in this case some cosmetic damage may occur during the opening of the device. We take utmost care to ensure. that any cosmetic damage that may occur is kept to an absolute minimum but we cannot guarantee that we can return the remote control to you in the same physical condition of its original state.

In some rare occurrences it is possible for intermittent or partially faulty remotes to become totally Inoperable, therefore we cannot guarantee that a intermittent remote wont become totally unusable after a repair attempt.