Welcome to Remote Fixer. By accessing our services, you enter into a comprehensive service agreement designed to protect both our customers and our business.

Remote Fixer is dedicated to providing professional, high-quality remote control repair and diagnostic services. Our commitment extends beyond mere technical repair to ensuring customer satisfaction and device longevity.

• Comprehensive diagnostic assessment of your device
• Transparent pricing with upfront cost confirmation
• Industry-leading workmanship guarantee
• Detailed repair report and quality assurance

While we strive for excellence, our liability is limited to the direct cost of repair. We are not responsible for consequential damages or indirect losses arising from our services.

At Remote Fixer, we exercise exceptional care when handling all customer items. However, it's important to note that some devices are not designed to be opened or serviced, which may occasionally result in cosmetic or structural damage during the repair process. While such occurrences are rare, by using our services, you acknowledge this inherent risk, and we cannot be held responsible for any damage that may occur during necessary disassembly or repair procedures.

All items are dispatched using tracked postal methods to ensure maximum security during transit. Nevertheless, Remote Fixer cannot accept liability for any loss, damage, or delay that may occur while items are in the possession of postal or courier services. We recommend considering appropriate insurance coverage for high-value items being shipped.

For items being sent from outside the United Kingdom, please be advised that customs charges may apply. While such instances are relatively infrequent, Remote Fixer is not responsible for any customs duties, import taxes, or related fees that may be incurred. The payment of all customs charges is the sole responsibility of the customer, both when sending items to us and when we return items to you.

We recommend familiarizing yourself with your country's customs regulations before shipping items internationally to avoid unexpected charges or delays.

At Remote Fixer, we are committed to maintaining the highest standards of data protection and privacy for our customers.

We collect only essential personal information required to provide our repair services, including contact details and device-specific information. Our data collection is minimal, purposeful, and transparent.

Our website utilizes Google Analytics (GA4) to collect anonymous usage data that helps us improve your experience. This industry-standard analytics service processes information such as:

• Pages visited and time spent on our website
• Technical information about your browser and device
• Approximate geographic location (city-level only)
• Referral sources and user journey patterns

All analytics data is anonymized, securely processed, and managed in compliance with applicable data protection regulations. This information is used solely to enhance our service quality and website functionality. You may opt out of Google Analytics tracking through your browser settings or by using Google's opt-out browser add-on.

• Strict usage limitation to service provision and communication
• Zero tolerance for data selling or unauthorized sharing
• Advanced encryption and security protocols
• Regular security audits and compliance checks

By using our services, you provide informed consent for our data handling practices. You retain the right to access, modify, or request deletion of your personal information at any time.