Returns & Refund Policy
At RemoteFixer, we stand behind the quality of our repair services and products. This policy outlines our commitment to customer satisfaction and the procedures for returns and refunds.
Last Updated: June 13, 2025
Purchased Items Return Policy
30-Day Return Window
We accept returns of purchased items within 30 days of the original purchase date.
To be eligible for a return, the item must be:
- In the same condition as received
- In the original packaging (when possible)
- Accompanied by the receipt or proof of purchase
Return Process for Purchased Items
Contact our customer service team to obtain a Return Authorization Number (RAN)
Package the item securely with all included accessories and documentation
Include the RAN and a copy of your receipt in the package
Ship the package to the address provided by our customer service team
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
Exchanges
We are happy to exchange items that arrive damaged or defective. For exchanges, please follow the same process as returns and specify that you would like an exchange rather than a refund.
Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or defective. In cases where an item was received damaged or defective, we will reimburse reasonable return shipping costs.
Restocking Fee
No restocking fee will be charged for standard returns within the 30-day window.
Repair Services Return Policy
MONTHS
Comprehensive Warranty Coverage
All repair services performed by RemoteFixer are covered by our comprehensive 12-month warranty. If any issue with the remote occurs within this period, we will repair it free of charge.
Eligibility Criteria
To be eligible for a warranty repair, the following conditions must be met:
- Full Coverage: We cover the entire remote, not just the specific component that was repaired
- Condition: The device must not show signs of physical damage, liquid damage, or unauthorized repair attempts
- Warranty Seal: The warranty seal (if applied) must be intact
Return Process
If you believe your repaired device is eligible for warranty service:
Contact Our Support Team
Email us at [email protected] or call (UK) 0151 272 1039
Provide Details
Include your original repair order number and a description of the issue
Package Your Device
Package your device securely, including the original repair reference number both on and within the package
Ship to Our Repair Center
Send the package to our repair facility at the address provided
Shipping Responsibility
Customers are responsible for return shipping costs to our facility. We will cover the cost of shipping the device back to you after warranty repair.
Inspection Process
Our technicians will inspect the device to verify warranty eligibility. We will notify you of the results within 2-3 business days.
Non-Warranty Issues
If the issue is not covered under warranty, we will contact you with a repair quote before proceeding with any work.
Exceptions and Limitations
The following items and situations are not covered under our return policy:
-
Misuse or Accidents
Damage caused by misuse, accidents, or improper handling
-
Unauthorized Repairs
Damage caused by attempted repairs by unauthorized personnel
-
Wear and Tear
Normal wear and tear expected from regular use
-
Consumable Parts
Consumable parts (e.g., batteries) with normal depletion
-
Altered Serial Numbers
Items with removed or altered serial numbers
-
Shipping Damage
Items damaged due to improper packaging during return shipping
We reserve the right to deny warranty claims if the device shows evidence of the above conditions.
Contact Us
If you have any questions about our return policy, please contact us:
Address
114 Longton Lane
Rainhill, Merseyside
L35 8PA, United Kingdom