Expected Turnaround Time
Currently the expected turnaround time for repairs excluding shipping times is between 1 to 10 working days (mon - fri). This is an average timescale as it is dependant on the number of repairs arriving each day.
All items are done in order or arrival. It is not possible to pay to jump the queue as it is unfair for all other customers.
Book Your Repair
Please use the form on this page to enter details about the repair you require.
Section 1 requires you to enter your return address details
Section 2 requires you to enter the optional details of the type of equipment you will be sending us for repair
Once you have completed the form and submitted it you will be given a reference number which you must quote when sending your remote to us.
If you need assistance booking your repair then please feel free to contact us on (UK) 0151 272 1039 and we will be happy to help (between 9.30am to 6.30pm (Mon, Tue, Thu, Fri) and 9.30am to 12.30pm Wed.
IMPORTANT - Due to the increasing amount of parcels being rejected by Irish and Portuguese Customs we can no longer accept repairs for the timebeing from Ireland (Northern Ireland is not effected) OR Portugal, we apologise for this but we have no control over the Irish or Portuguese customs system that keeps returning our parcels unnecessarily even though all the correct customs declarations are in place. This page will be updated when the issue has been resolved.
