Job Timeline (Ref 11373-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 23-Dec-2021Remote Inspected
No Fault Found
Postage Payment Received
Returned - 30-Dec-2021
Repair Engineer : Martin Smith
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Dru gas fire Remote Repair Details
Manufacturer : Dru gas fire
Customers Fault Description : The remote will turn the fire up but not down
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was found to be functioning as per normal on both the UP and Down channels.
It has been concluded that the issue is with the receiver itself and not the remote as this item is classed as no fault found.
Fireplace Controller Testing Video
Remote Images
