Job Timeline (Ref 12315-20)

A Timeline of this job can be seen below.

Arrived - 26-Apr-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 03-May-2022
Repair Engineer : Martin Smith
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Concern for Comfort Remote Repair Details

Manufacturer : Concern for Comfort

Customers Fault Description : Wire on battery terminal broken.
All buttons have lost their conductivity

Remote Fixer Repair Response (see below) :

This Bed remote arrived safely and on testing was found to be dead.  On opening one of the battery wires was confirmed to be broken and also the button contact were worn.

The wire was soldered back into place and replacement conductive pads were fitted on each button which restored full functionality. 

Adjustable Bed Controller Testing Video

Remote Images