Job Timeline (Ref 12504-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 06-Jun-2022Fault Diagnosed
Remote Repaired
Payment Received
Returned - 07-Jun-2022
Repair Engineer : Martin Smith
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Dimplex Electric Fire RC01-008 Remote Repair Details
Manufacturer : Dimplex Electric Fire
Model : RC01-008
Customers Fault Description : REMOTE NOT WORKING. BATTERIES CHANGED. NO LIGHT SEEN WHEN PRESSING BUTTONS. FIRE WORKS VIA ITS SIDE CONTROLS SO WE KNOW ITS NOT THAT. HVAE USED TWO LOTS OF NEW BATTERIES SO WE KNOW ITS NOT THOSE.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was confirmed to be dead.
On opening there was a large amount of acidic liquid in the control, this is from a battery leak. The PCB was given an alcohol bath to remove all remnants of the acid and a few solder joints reworked which restored full functionality.
Please note that you will not see a light from the remote as it is infra red which is invisible to the human eye.
Fireplace Controller Testing Video
Remote Images
