Job Timeline (Ref 14549-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 12-Jan-2023Remote Inspected
No Fault Found
Postage Payment Received
Returned - 01-Feb-2023
Repair Engineer : Martin Smith
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Hormann Remote Repair Details
Manufacturer : Hormann
Customers Fault Description : Remote began to operate intermittently. I replaced the battery but still intermittent operation. Unit has now stopped working completely even if held close to garage door control unit.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was found to be transmitting a strong signal at the expected frequency (40.686Mhz).
The remote was opened to check for defects but no fault could be replicated. The controller was then tested at random intervals over a 3 day period without an issue being found.
The customer is to re-test the remote using a quality Duracell 12v battery to eliminate the possibility of it being a power issue, failing that it could be an issue with the receiver.
As no issue could be replicated this item has been classed as no fault found.
Remote Images
