Job Timeline (Ref 14767-20)

A Timeline of this job can be seen below.

Arrived - 12-Jan-2023
Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 23-Jan-2023
Repair Engineer : Martin Smith
LinkedIn Facebook
Please view complete details of this job on the rest of this page (scroll down if on a mobile)

Bose Remote Repair Details

Manufacturer : Bose

Customers Fault Description : The remote control no longer connects with the main Bose equipment; the main remote control continues to work OK.

Remote Fixer Repair Response (see below) :

This Bose remote arrived safely from Lytham St. Annes and on testing was found to be transmitting without a button being pressed.

When opened there was contamination over the button array (see image), this was shorting out one of the button contacts overriding the other buttons ability to function.

The PCB and button array were cleared of all contaminants and when re-tested was found to transmit as normal on each button press. 

Item was returned as it would randomly transmit without a button being pressed.  Sadly this was very difficult to pinpoint as whenever the item is touched it would start working again.  The repair was refunded and returned 21st Mar 2023 

Remote Images