Job Timeline (Ref 18139-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 05-Jul-2023Remote Inspected
No Fault Found
Postage Payment Received
Returned - 18-Jul-2023
Repair Engineer : Martin Smith
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Glow Worm Remote Repair Details
Manufacturer : Glow Worm
Customers Fault Description : Stopped working. Changed batteries but screen still blank
Remote Fixer Repair Response (see below) :
This boiler remote control arrived safely form Kent and on testing was found to be working as per normal (see image)
The most common reason for a dead remote after changing the batteries is due to the incorrect orientation of the batteries due to the misleading "spring" terminals making people think that all batteries should be inserted negative towards the springs, this is not the case (its a bad battery housing design). Please see the correct orientation in the image below.
This item has been classed as no fault found.
Remote Images
