Job Timeline (Ref 18585-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 23-Aug-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 30-Aug-2023
Repair Engineer : Martin Smith
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Gazco Remote Repair Details
Manufacturer : Gazco
Customers Fault Description : Shows low battery symbol even when new battery fitted. Only works intermittently. Service engineer was able to switch on the fire today, but then it wouldn't respond to turn off. Eventually turned off but then wouldn't turn on again.
Remote Fixer Repair Response (see below) :
This remote control for a Riva2 500 Gas fire arrived safely from Lymington and on testing was confirmed to have an erroneous battery indicator and damaged battery cable.
The regulator and cable was replaced which restored full functionality.
Remote Images
