Job Timeline (Ref 19214-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 20-Oct-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 03-Nov-2023
Repair Engineer : Martin Smith
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Mertik Maxitrol Remote Repair Details
Manufacturer : Mertik Maxitrol
Customers Fault Description : All the usual digital symbols are appearing on the remote but the power button is not turning the fire on.
Remote Fixer Repair Response (see below) :
This gas fire remote control arrived safely from Bristol and on inspectio nwas found to "rattle" when shook.
On testing the remote was found to transmit as per normal and each button functioned as normal.
After talking to the customer it was concluded that the customer try to "pair" the remote with the receiver for details please see - https://www.youtube.com/watch?v=EExu1q_Rqvw
It was requested to secure the metal vanity plate to prevent future damage (the vanity plate is a large metal weight), this was done which stopped the rattle.
Remote Images
