Job Timeline (Ref 19501-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 15-Nov-2023Remote Inspected
No Fault Found
Postage Payment Received
Returned - 02-Dec-2023
Repair Engineer : Martin Smith
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GAZCO RIVA 67 (8590LUC) Remote Repair Details
Manufacturer : GAZCO
Model : RIVA 67 (8590LUC)
Customers Fault Description : The buttons to turn on/up the gas fire are working fine. The lower button to turn down/off the fire is not working. The battery has been renewed
Remote Fixer Repair Response (see below) :
This Gas fire remote control arrived safely from Torquay and on testing was found to transmit as per normal operation on each button press and our test receiver respond as per normal.
The remote was then tested at random times over a 3 day period with no fault being replicated.
It has been concluded that the issue is most likely with the customers receivers.
Remote Images
