Job Timeline (Ref 20943-20)

A Timeline of this job can be seen below.

Arrived - 05-Feb-2024
Remote Inspected
No Fault Found
Postage Payment Received
Returned - 22-Feb-2024
Repair Engineer : Martin Smith
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Nu-Flame Remote Repair Details

Manufacturer : Nu-Flame

Customers Fault Description : ON and Inc heat buttons not working

Remote Fixer Repair Response (see below) :

This heater remote control arrived safely from St. Andrews and on inspection was missing its battery cover (this cannot be replaced)

On testing the remote was found to function as normal.  The bottom left button and the top right button must be pressed at the same time otherwise both will not work individually.

This is the correct functionality of this remote as it is a safety feature.

The remote was then tested over a 3 day period with no faults being found and the infra red signal being transmitted was tested as correct. 

This item has been classed as no fault found. 

Remote Images