Job Timeline (Ref 20999-20)

A Timeline of this job can be seen below.

Arrived - 12-Feb-2024
Remote Inspected
No Fault Found
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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BSSB Remote Repair Details

Manufacturer : BSSB

Customers Fault Description : The On button not working

Remote Fixer Repair Response (see below) :

This Furniture innovation remote control arrived safely from London and on testing was found to transmit on every button as per normal operation and the coreset being sent was confirmed to be correct.

The remote was tested over a 3 day period at random intervals without any issue being replicated. 

The LED does not illuminate when any button is pressed but as the remote is transmitting this is not a fault worth perusing as fixing the LED would be chargeable but not rectify whatever issue the customer is having. 

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

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