Hormann HS5-868-BS Remote Control Repair

Job Timeline (Ref 21141-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Hormann HS5-868-BS Remote Repair Details

Manufacturer
Hormann
Model
HS5-868-BS
Customer's Fault Description
I should be getting a blue light when I press the up/down button, although there a five buttons only the top one opens / closes the door, however, all I get now is a red light when I press the button and of course the garage door does not open or close.
Remote Fixer Repair Response

This garage door remote arrived safely from Darlington and on testing was found to be transmitting on each button press. The frequency was confirmed to be correct at 868Mhz.

As the remote is transmitting as normal on each button this has classed the item as no fault found.

The customer is to "pair" the item again with the garage door receiver. 

 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Hormann  HS5-868-BS Remote Control - Front Image

Hormann  HS5-868-BS Remote Control - Back Image