Dimplex Remote Control Repair
Job Timeline (Ref 21250-20)
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All items are customer-owned devices sent to us for professional repair services.
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Dimplex Remote Repair Details
Manufacturer
Dimplex
Customer's Fault Description
Remote not working and cannot pair with fire. Just comes up as PAIR
Remote Fixer Repair Response
This Electric fire remote control arrived safely and on testing was confirmed to have a display message "Pair" and no method of button combination would remove this message.
A factory reset was attempted but again it had no effect. This seems to be some kind of software issue as a component test revealed no readable issues.
The customer is to attempt a factory reset in the vicinity of the heater as instructed at BFHE-Instructions-Issue-1.pdf (heatershop.co.uk)
Unfortunately without a component error being found a repair is not possible.
After talking to the customer it was concluded that the issue is most likely with the fire itself.
Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.
