Job Timeline (Ref 21250-20)

A Timeline of this job can be seen below.

Remote Inspected
No Fault Found
Postage Payment Received
Returned
Repair Engineer : Martin Smith
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Dimplex Remote Repair Details

Manufacturer : Dimplex

Customers Fault Description : Remote not working and cannot pair with fire. Just comes up as PAIR

Remote Fixer Repair Response (see below) :

This Electric fire remote control arrived safely and on testing was confirmed to have a display message "Pair" and no method of button combination would remove this message.

A factory reset was attempted but again it had no effect.  This seems to be some kind of software issue as a component test revealed no readable issues.

The customer is to attempt a factory reset in the vicinity of the heater as instructed at  BFHE-Instructions-Issue-1.pdf (heatershop.co.uk) 

Unfortunately without a component error being found a repair is not possible. 

After talking to the customer it was concluded that the issue is most likely with the fire itself. 

Remote Images