Job Timeline (Ref 21829-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 28-May-2024Fault Diagnosed
Remote Repaired
Payment Received
Returned - 11-Jun-2024
Repair Engineer : Martin Smith
LinkedIn Facebook
Please view complete details of this job on the rest of this page (scroll down if on a mobile)
Powertouch Remote Repair Details
Manufacturer : Powertouch
Customers Fault Description : Detached negative wire to battery connector. Also when battery is connected handset is permanently on. Green light on constantly and should only light up when two on buttons are depressed for a few seconds.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on inspection was confirmed to have a damaged battery cable. A replacement cable was fitted which restored full functionality.
The issue of the green lights being on all the time could not be replicated but there was contamination over the edge connector for the button array which "might" have been a cause. This was cleared of all contaminants. The remote was then tested over a 2 day period at random intervals with not issue being found.
Remote Images
