Job Timeline (Ref 21836-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 29-May-2024Fault Diagnosed
Remote Repaired
Payment Received
Returned - 15-Jun-2024
Repair Engineer : Martin Smith
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Platonic PF10 Socrates Remote Repair Details
Manufacturer : Platonic
Model : PF10 Socrates
Customers Fault Description : The unit does not start the gas fire. When operating the light on the remote control is yellow in colour when it should be green
Remote Fixer Repair Response (see below) :
This Gas Fire remote control arrived safely and on testing was found to not be transmitting an infra red signal on any button press.
This was due to a faulty IR led. Once replaced full functionality was restored.
A clone was provided
Remote Images
