Job Timeline (Ref 23687-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 08-Jan-2025Fault Diagnosed
Remote Repaired
Payment Received
Returned - 09-Jan-2025
Repair Engineer : Martin Smith
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Bellfires / Mertik Maxitrol Remote Repair Details
Manufacturer : Bellfires / Mertik Maxitrol
Customers Fault Description : Battery cover has been broken and missing for some time. Power button stopped working a few weeks ago but have been managing to turn fire on by pressing power button and "up arrow" simultaneously. Now cannot turn on fire at all and have a Fan symbol that has appeared on the remote screen that I cannot deactivate.
Remote Fixer Repair Response (see below) :
This heater remote control arrived safely and on inspectio nthe remote was missing its battery cover and the item would rattle when shook.When tested the remote was found to be funcitoning as normal. The power and up button press is normal to turn on these remotes (this is printed inside the battery cover)
The customer was contacted, and it was concluded to address the rattle issue which is the metal vanity plate breaking away from the case. This was hot glued firmly into position and then a replacement battery cover was supplied as a spare was found from a scrap remote.
Remote Images
