Job Timeline (Ref 8397-20)

A Timeline of this job can be seen below.

Arrived - 09-Dec-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 21-Dec-2020
Repair Engineer : Martin Smith
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Focalpoint Remote Repair Details

Manufacturer : Focalpoint

Customers Fault Description : New battery inserted, remote stopped working

Remote Fixer Repair Response (see below) :

This Focal Point remote arrived safely and on testing was found not to be transmitting on any button.

This was due to a common issue whereby the terminal bends out of shape making the power source obsolete.  The terminal was reworked which restored functionality but the power button was not functioning. This was found to be due to a break in the print causing an open circuit.  The print was reworked which restored full functionality.

Fireplace Controller Testing Video

Remote Images