Job Timeline (Ref 9480-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 23-Apr-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 12-May-2021
Repair Engineer : Martin Smith
LinkedIn Facebook
Please view complete details of this job on the rest of this page (scroll down if on a mobile)
Concern For Comfort Remote Repair Details
Manufacturer : Concern For Comfort
Customers Fault Description : Head raising Button missing
Remote Fixer Repair Response (see below) :
This bed controller arrived safely and on inspection was confirmed to have a button missing. A search was carried out for a replacement but the original button arrays are not available anymore.
A suitable button was found, this is slightly taller than the original and is blue in color, the customer was contacted to ask if it was ok and was confirmed to carry out the repair as long as the functionality is returned.
The button was fitted and full functionality was restored. (See testing video)
Adjustable Bed Controller Testing Video
Remote Images
