Job Timeline (Ref 4282-4984)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 19-May-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 23-May-2019
Repair Engineer : Martin Smith
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Harmony Touch Remote Repair Details

Manufacturer : Harmony

Model : Touch

Customers Fault Description : The USB port /socket has been damaged and will not connect to computer for upgrading, the remote does function with existing settings but the usb port may need replaced so that hand set can be updated via computer


This Harmony remote arrived safely and was confirmed to have a damaged USB socket, a replacement was fitted.

 Remote Images

harmony remote repair

 bad USB socket

 back of controller