Job Timeline (Ref 4816-5645)

A Timeline of this job can be seen below.

Arrived - 22-Oct-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 25-Oct-2019
Repair Engineer : Martin Smith
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Gazco 8381 Remote Repair Details

Manufacturer : Gazco

Model : 8381

Customers Fault Description : This belongs to my Mum (92 years), who describes the remote control unit as 'unresponsive, and makes a funny noise. Often takes a long time to get it to actually light the fire.'We have changed the battery, but problem persists.

 

This fireplace control arrived safely and on testing was found to have a couple of issues, the first was a damaged battery cable and the second issue was that two of the buttons had collapsed.

All three buttons were replaced as well as the battery cable which restored full functionality.

Remote Images