Job Timeline (Ref 4902-5748)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 08-Nov-2019
Remote Inspected
No Fault Found
Postage Payment Received
Returned - 12-Mar-2019
Repair Engineer : Martin Smith
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Dungs Mo-irt-1-1 Remote Repair Details

Manufacturer : Dungs

Model : Mo-irt-1-1

Customers Fault Description : Lights on the remote come on but it won’t switch the fire on


This fireplace controller arrived safely and on inspection the case was not secures and there were signs of an attempted opening around the edge.

On adding a power source the control was found to be sending its IR signal on each button press.

The board was components checked to try to recreate a fault but no issue could be found.

This has classed this item as "no fault found" 

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Remote Images

dungs remote repair

open casing

more open casing