Job Timeline (Ref 5058-5932)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 07-Dec-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 17-Dec-2019
Repair Engineer : Martin Smith
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Brilliant Slab 16 Remote Repair Details
Manufacturer : Brilliant Slab 16
Customers Fault Description : The errors are not consistent. But the on switch does not operate the fire at all. The combination of two buttons seems to work to switch the unit off. The fire does however operate using the buttons located behind the front panel.
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was confirmed to have faulty buttons.
All four buttons were replaced which restored full functionality.
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