Job Timeline (Ref 5107-5990)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 22-Dec-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 16-Jan-2020
Repair Engineer : Martin Smith
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mertik maxitrol Remote Repair Details
Manufacturer : mertik maxitrol
Customers Fault Description : remote wont turn fire on. Ive tried fresh batteries. The controller makes a slight flash of the LED light but thats about it.
Remote Fixer Repair Response (see below) :
This fireplace remote and receiver arrived safely but unfortunately had no identification with it as to who it belonged to or what the fault was.
After a few weeks the customer contacted us and we were able to verify its ownership and then diagnose the issue.
The receiver was not responding to the remote button presses. This was due to a battery leakage in the receiver itself (see images)
The battery block was replaced and the PCB cleaned which restored full functionality.
Remote Images
