Job Timeline (Ref 5328-6240)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 03-Feb-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Feb-2020
Repair Engineer : Martin Smith
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Mertik Maxitrol ZRRS receiver and G30 - ZRHSO Remote Repair Details

Manufacturer : Mertik Maxitrol

Model : ZRRS receiver and G30 - ZRHSO

Customers Fault Description : The down button on remote does not work. Can turn gas up but can’t turn it down. Sometimes get a little bit of engagement when pressing down button but basically doesn’t work.

Remote Fixer Repair Response (see below) :


This remote and receiver arrived safely and on inspection the battery compartment in the receiver had visible signs of corrosion / leakage from faulty batteries (see image).

On testing the down channel was erratic.  The batter housing was replaced and the 40khz crystal replaced in the receiver which restored full functionality.

No issue could be found with the remote itself.

Please only insert quality batteries in both the remote and handset to reduce the risk of another battery leak. 

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Remote Images

 fire receiver repair

corroded battery compartment

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