Job Timeline (Ref 5832-6827)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 06-Jun-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 12-Jun-2020
Repair Engineer : Martin Smith
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Mertik Maxitrol G8R H4T5 Remote Repair Details

Manufacturer : Mertik Maxitrol

Model : G8R H4T5

Customers Fault Description : The remote has a few issues:
1. The black wire on the battery connector is loose, therefore the remote will sometimes not function at all. I have managed to get round this by securing the battery to the connector by using some masking tape! This holds the black wire in place.
2. Battery issue, NEW batteries immediately show with less than half charge and do not last very long. 3x new batteries have been tried (Duracell, Energizer etc) all with same issue.
3. Battery issue, the remote just does not seem to like certain brands of batteries, eg Duracell. The remote will come on as normal but no heater functions will work. If I switch to energizer, then remote will function as normal.
4. Even with brands that do work, these will only intermittently work. Eg, remote will fire up the heater, but after 10mins if you try to turn the heater down the remote (even though still powered on and display showing) will not turn the heater down. If you leave it for another 30mins or so then the remote will work as normal!
** For reference I have changed the batteries in the heater receiver box so these are brand new.
** Appreciate these might be odd issues

Remote Fixer Repair Response (see below) :

This remote arrived safely and on inspection the battery cable was damaged.  This was replaced and then the other main problem was found.  The voltage regulator was faulty meaning the control would be erratic in functionality.

The regulator was replaced and full functionality was restored.

Fireplace Controller Testing Video

Remote Control Repair Testing Video

 Remote Images

 mertik remote repair

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