Job Timeline (Ref 6501-7637)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 21-Sep-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 29-Sep-2020
Repair Engineer : Martin Smith
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Dunlopillo / Okimat Remote Repair Details
Manufacturer : Dunlopillo / Okimat
Customers Fault Description : There are 3 pairs of buttons - each pair comprise an "Up" and a "Down button. The "Up" buttons work fine but the "Down" buttons are NOT operating the bed. The outer cable insulation is shreaded for a few inches as the lead passes between the mattress and bed frame. I assume the cable needs replacing.
Remote Fixer Repair Response (see below) :
This bed controller arrived safely and on inspection was confirmed to have a badly damaged cable.
A replacement cable was fitted.
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