Job Timeline (Ref 6824-8019)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 29-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 06-Nov-2020
Repair Engineer : Martin Smith
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Mertik Maxitrol G30-ZRHSO Remote Repair Details

Manufacturer : Mertik Maxitrol

Model : G30-ZRHSO

Customers Fault Description : The up button is not working. It feels like it has collapsed through over use. The LED lights up with the down button but not the up.

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing the up button was responding but was intermittent. The up button was replaced and when retested responded every time when pressed in conjunction with the bottom left "safety button" (see testing video).

Fireplace Controller Testing Video

Remote Images 

mertik remote repair

back of controller