Job Timeline (Ref 6846-8045)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 29-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Nov-2020
Repair Engineer : Martin Smith
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Arcam Solo Mark 2 Remote Repair Details

Manufacturer : Arcam Solo

Model : Mark 2

Customers Fault Description : Remote Control not linking to Arcam Solo, Presumed to be a power problem. Not used in five years or so and Batteries left inside unit, corrosion noted on one of the battery terminals. Battery was stuck inside and required careful extraction with fine nosed pliers. Battery terminal cleaned gently as far as possible with Switch cleaner and cotton bud.

Remote Fixer Repair Response (see below) :

This Arcam remote arrived safely and on testing was confirmed dead. On opening the battery terminal was badly contaminated from the battery leak (see images).

Also there was a very large pool of contaminant all over the button array and PCB.  The pcb was cleared of all contaminant using alcohol and the terminal was cleaned and re-palated.  This restored full functionality.

Please note it is highly advised never to spray any cleaner inside a control as this can destroy items beyond repair. 

Hi Fi System Controller Testing Video

Remote Images

 arcam remote repair

 bad terminal

pool of liquid

bad terminal and pool of liquid

back of controller