Job Timeline (Ref 10334-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 21-Aug-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 31-Aug-2021
Repair Engineer : Martin Smith
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Nu Flame Remote Repair Details
Manufacturer : Nu Flame
Customers Fault Description : Stopped working despite fitting new battery. Eventually discovered black lead to terminal had broken away near battery attachment. This is probably due to remote being dropped and back coming off. The heavy battery falls out as a consequence pulling terminal leads with it.
Remote Fixer Repair Response (see below) :
This fire controller arrived safely and on inspection was confirmed to be dead with a damaged battery cable. A replacement battery cable was fitted which restored full functionality.
Fireplace Controller Testing Video
Remote Images