GDPR & Data Protection

Your privacy matters to us. Learn how we collect, use, and protect your personal data.

Last Updated: 23 June 2026
Quick Navigation

Data Controller

RemoteFixer is the data controller for the personal information we collect about you. This means we decide how and why your personal data is processed.

Contact Details
RemoteFixer
114 Longton Lane
Rainhill
Merseyside
L35 8PA
United Kingdom
0151 272 1039
[email protected]
Legal Framework

We comply with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

What Personal Data We Collect

Contact Information
  • Full name
  • Email address
  • Phone number
  • Postal address
Repair Information
  • Device details and model numbers
  • Fault descriptions
  • Repair history and status
  • Photos of devices (when provided)
Payment Information
  • Billing address
  • Payment method details (processed securely by our payment providers)
  • Transaction history
Technical Information
  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via cookies)

Lawful Basis for Processing

We process your personal data based on the following lawful grounds under UK GDPR:

Purpose Lawful Basis Description
Repair Services Contract Performance Processing necessary to perform our repair service contract with you
Payment Processing Contract Performance Processing necessary to complete payment for services
Customer Support Legitimate Interest Providing customer service and resolving queries
Marketing Communications Consent Sending promotional emails (only with your explicit consent)
Legal Compliance Legal Obligation Compliance with tax, accounting, and other legal requirements

How We Use Your Personal Data

Service Delivery
  • Processing repair requests
  • Communicating repair status
  • Arranging collection and delivery
  • Providing technical support
Business Operations
  • Improving our services
  • Quality assurance
  • Staff training purposes
  • Business analytics
Legal & Security
  • Fraud prevention
  • Legal compliance
  • Dispute resolution
  • Protecting our business interests
Communications
  • Service updates and notifications
  • Marketing (with consent only)
  • Customer satisfaction surveys
  • Important service announcements

Data Sharing and Third Parties

We do not sell your personal data to third parties.

We may share your data with trusted third parties in the following circumstances:

Service Providers
  • Payment Processors: Stripe (for secure payment processing)
  • Shipping Companies: Royal Mail, courier services
  • Email Services: For sending service communications
  • Cloud Storage: Secure data backup and storage
Legal Requirements
  • Law enforcement (when legally required)
  • Regulatory authorities
  • Tax authorities (HMRC)
  • Legal advisors and courts
All third parties are contractually obligated to protect your data and use it only for the specified purposes.

Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right of Rectification

Request correction of inaccurate or incomplete data.

Right of Erasure

Request deletion of your personal data (subject to legal obligations).

Right to Restrict Processing

Request limitation of how we process your data.

Right to Data Portability

Request transfer of your data to another service provider.

Right to Object

Object to processing based on legitimate interests or direct marketing.

Response Time

We will respond to your requests within one month of receipt. In complex cases, we may extend this by up to two months with explanation.

Data Security and Retention

Security Measures
  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security updates and monitoring
  • Access controls and staff training
  • Regular data backups
  • Incident response procedures
Data Retention
  • Repair Records: 7 years (for warranty and legal purposes)
  • Financial Records: 6 years (HMRC requirements)
  • Marketing Consent: Until withdrawn
  • Website Analytics: 26 months
  • Customer Communications: 3 years
Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you within 72 hours and provide guidance on protective measures.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website:

Cookie Type Purpose Duration Consent Required
Essential Website functionality, security, session management Session/1 year No
Analytics Google Analytics - website usage statistics 26 months Yes
Functional Remember preferences, improve user experience 1 year Yes
You can manage cookie preferences in your browser settings. Disabling certain cookies may affect website functionality.

Contact Us About Your Data

Data Protection Officer

For all data protection enquiries, please contact:

Email: [email protected]
Phone: 0151 272 1039
Post: Data Protection Officer
RemoteFixer
114 Longton Lane
Rainhill
Merseyside
L35 8PA
United Kingdom
Supervisory Authority

If you're not satisfied with our response, you can complain to:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
Quick Contact Form

For data protection requests, please email us at [email protected] with:

  • Your full name and contact details
  • Description of your request
  • Proof of identity (for security purposes)

Policy Updates

We may update this GDPR policy from time to time to reflect changes in:

  • Our business practices
  • Legal requirements
  • Regulatory guidance
  • Technology developments
Notification of Changes: We will notify you of significant changes via email or prominent website notice at least 30 days before they take effect, where applicable.

Version: 2.0 | Last Updated: 23 June 2026

Back to Top