Frequently Asked Questions

Yes, we provide a full 12-month guarantee on all our repair work under the Consumer Rights Act 2015. If your repaired remote control develops the same fault within the guarantee period, we will re-repair it free of charge.

We accept credit and debit cards (Visa, Mastercard) for your convenience and security. No payment details are taken upfront - payment is only required after your remote has been assessed and repaired. If an item cannot be repaired and is to be returned, payment can be made for the return shipping. Once the repair is completed, you can log into your repair page to make payment or payment can be made over the phone. All transactions are processed securely using industry-standard encryption.

Payment is only required after your remote control has been assessed and successfully repaired. We do not take any payment details upfront when you book the repair. Once we have completed the repair work, you can log into your repair page to make payment or payment can be made over the phone. In the case a remote cannot be repaired, you can pay the return shipping if required. Only after payment is received will we ship your repaired remote back to you using our tracked delivery service.

Our repair costs are fixed and transparent: Wireless remote repairs cost £24 and cabled remote repairs cost £26. These are all-inclusive repair prices with no hidden costs. Return shipping costs are additional and vary by location: UK £6.00 (24-hour tracked), Europe £12.00, World Zone 1 £15.00, and World Zone 2 £17.00.

All bookings remain valid for a period of 6 months from the date the booking is recorded in our system.

Provided that the return address and contact details remain unchanged, you may proceed with sending the item within this 6-month period.

If no item is received within 6 months of the booking date, the booking will be automatically cancelled, and all associated records will be deleted from our system.

Remote control repairs are completed within 1 to 5 working days (Monday to Friday) from when we receive your item. Most repairs are completed at the lower end of this timescale, but during peak repair times it can take 1 to 5 working days. You will receive updates throughout the repair process, and we use tracked shipping services to ensure fast, secure return delivery.

If we determine that your remote control cannot be economically repaired, we will contact you immediately to discuss your options. We offer a complimentary WEEE-compliant disposal service for unrepairable items, meaning you will not be charged for the repair. You can choose to have your item returned (return shipping charges apply) or disposed of responsibly at no charge. Please note: we do not supply replacement items for unrepairable remotes.

Booking a repair is simple: visit our booking page, fill in your details and describe the fault, then carefully package your remote and send it to our repair center. We recommend using a tracked postal service for your peace of mind. Once we receive your remote, we will assess it and begin the repair process, keeping you updated throughout. Please ensure your remote is securely packaged to prevent damage during transit.

We do not perform cosmetic repairs, such as replacing cases due to the lack of spare cases. Our expertise lies in resolving electronic issues.

While I understand the frustration of a malfunctioning car key fob, unfortunately, We do not offer repair services for them directly. They are highly specific electronic devices, and their repair often requires specialized tools and diagnostic equipment that I do not have.

In most cases we can replace the cable, please note that we fit straight cables in place of any curly cables as we cannot get the curly kind.

We repair all types of domestic remote controls including wireless remotes (£20) and cabled remotes (£26). This includes TV remotes, satellite/cable box remotes, DVD/Blu-ray remotes, sound system remotes, air conditioning remotes, recliner chair remotes, adjustable bed remotes, and many other domestic electronic device remotes. Our expert technicians have experience with all major brands and models across the UK.

Yes, we repair remote controls from all major brands including Samsung, LG, Sony, Panasonic, Philips, Sharp, Toshiba, Bush, JVC, Hitachi, HSL, Vibradorm, Celebrity, and many others. Our experienced technicians work with both current and legacy models, so even if your remote is older or from a less common brand, we can likely help. Please note: RemoteFixer is an independent electronic repair company and is not affiliated with, endorsed by, or connected to any of the manufacturers mentioned. All brand names are used for identification purposes only.

Yes, we can often repair water-damaged remote controls, depending on the extent of the damage and how quickly the remote was dried after exposure. Water damage repair success rates vary, but our experienced UK technicians use specialized techniques to clean and restore water-damaged electronics. We will assess your remote and provide an honest evaluation of repairability with no obligation.

We do not sell original remote controls as our focus is on professional repair services. However, we may in some cases be able to supply compatible clone remote controls for infrared and radio frequency remotes through our partner site at https://remoteshop.co.uk These clone remotes are quality alternatives that provide the same functionality as original remotes for a wide range of UK devices and brands.

No — we do not sell or supply any parts. Our service is repair-only. You must send the complete remote to us so our technicians can diagnose and fix it properly using specialist tools and techniques.

Once we’ve put our time and effort into fixing your item, the last thing we want is for it to get lost or damaged on its way back to you.

While cheaper, standard shipping options are available, they simply do not offer the reliability or security we require for our customers. By charging a flat rate for a premium, tracked service, we eliminate the risk of transit mishaps and ensure your repaired item is returned to you as safely and quickly as possible.

Return shipping charges depend on your location: UK deliveries cost £6.00 via 24-hour tracked service, European deliveries cost £12.00 via international tracked service, World Zone 1 (North America, South America, Africa, Middle East, Far East, South East Asia) costs £15.00, and World Zone 2 (Australia, New Zealand, Singapore, etc.) costs £17.00. All services are fully tracked for your peace of mind and comply with international shipping regulations.