Job Timeline (Ref 10553-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 20-Sep-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 29-Sep-2021
Repair Engineer : Martin Smith
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Paragon Remote Repair Details
Manufacturer : Paragon
Customers Fault Description : The connections to the battery inside the remote are broken. The remote is the only means of igniting the gas fire.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on inspection was found to have a badly damaged battery cable. A replacement cable was fitted which restored full functionality.
Fireplace Controller Testing Video
Remote Images
