Job Timeline (Ref 10932-20)

A Timeline of this job can be seen below.

Arrived - 29-Oct-2021
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 08-Nov-2021
Repair Engineer : Martin Smith
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Concern for Comfort Remote Repair Details

Manufacturer : Concern for Comfort

Customers Fault Description : remote not working. lights do not work although the small individual light occasionally lights up for a short time before fading.

Remote Fixer Repair Response (see below) :

This remote arrived safely and on testing was confirmed to be dead.

On opening one issue was found to be that the battery terminals were wired up incorrectly (the + was - and vice versa), this was rectified but the buttons were then found to be sluggish / non responsive.

Replacement conductive caps were glued on to each button which restored full functionality. 

Please note that the red visible light will not illuminate unless you have  a dying battery as this red light is used only to indicate that the battery is dead or too low to function.  It does not illuminate on each button press. 

Adjustable Bed Controller Testing Video

Remote Images