Job Timeline (Ref 11449-20)


All repairs are fixed price at £20 plus postage
Item Returned to Customer


A Timeline of this job can be seen below.
Arrived - 11-Jan-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 19-Jan-2022
Repair Engineer : Martin Smith
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Royal Cosy fires Remote Repair Details

Manufacturer : Royal

Model : Cosy fires

Customers Fault Description : The remote control suddenly stopped working, only the standby button works on the remote, then fireplace will not come back on after trying all the buttons. I think there is a fault with the remote.

Remote Fixer Repair Response (see below) :

This remote arrived safely and on inspection the battery terminal was badly damaged meaning no power was getting to the PCB (see image).  A replacement terminal was fitted which restored full functionality to the remote (see testing video)

Fireplace Controller Testing Video


Remote Images

Royal Cosy fires Remote Control - Front Image

Royal Cosy fires Remote Control - Inside Image

Royal Cosy fires Remote Control - Back Image