Job Timeline (Ref 11923-20)

A Timeline of this job can be seen below.

Arrived - 29-Mar-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 08-Apr-2022
Repair Engineer : Martin Smith
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FABER Remote Repair Details

Manufacturer : FABER

Customers Fault Description : The remote will increase the flames but does not work when the button to reduce the flame is pressed.

Remote Fixer Repair Response (see below) :

This remote arrived safely and on testing was found to have a faulty button.  Both buttons were replaced which restored full functionality.

Fireplace Controller Testing Video

Remote Images