Job Timeline (Ref 12493-20)
A Timeline of this job can be seen below.
Arrived - 27-May-2022Remote Inspected
No Fault Found
No Charge
Returned - 30-May-2022
Repair Engineer : Martin Smith
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Hormann hse2-868-bs Remote Repair Details
Manufacturer : Hormann
Model : hse2-868-bs
Customers Fault Description : Garage door remote Hormann HSE2-868-BS, blue lights on but won't operate the garage door. I have tried to re-program it, but unsuccessful even with a brand new battery.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on adding a battery was found to be transmitting as per normal operation.
A common problem with this kind of controller is the battery used, many people use low powered "cheap" batteries which cause power issues, therefore it is best to fit something like a Duracell CR2032 battery and try to program the remote with the receiver.
Failing that it could be an issue with the receiver itself. This item has been classed as no fault found.
Garage Door Controller Testing Video
Remote Images
