Dimplex fire Remote Control Repair

Job Timeline (Ref 12767-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Dimplex fire Remote Repair Details

Manufacturer
Dimplex fire
Customer's Fault Description
I washed the control in the washing machine
Remote Fixer Repair Response

This remote arrived safely and on inspection was found to be missing its battery cover (this cannot be replaced as spares are not available).

On adding a set of batteries the remote was found to be transmitting as per normal operation.  The control was tested over a 24 hour period at random intervals with no issue being replicated.

The code being transmitted was also tested and found to match exactly with the stock code.

This item has been classed as no fault found.  It could be possible that the issue is with the fire itself or it could have been a temporary issue caused by moisture from the "wash" which has simply dried up over time.  The control was opened to check for defects but again no issue could be found. 

A set of AAA batteries will be supplied fitted on return to eliminate the possibility of the issue being the customers batteries. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Dimplex fire Remote Control - Front Image

Dimplex fire Remote Control - Back Image