Job Timeline (Ref 12860-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 25-Jul-2022Remote Inspected
No Fault Found
Postage Payment Received
Returned - 11-Aug-2022
Repair Engineer : Martin Smith
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Velux Remote Repair Details
Manufacturer : Velux
Customers Fault Description : The red light does not come on even with new batteries and it does not operate the blind
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was found to be transmitting as per normal operation, the bulb on this item is infra red meaning it gives off invisible light, there is no red light on the remote itself.
It is highly likely that the remote simply needs "Pairing" with its receiver again, the customer is to consult the windows instructions on how to pair this remote to its receiver.
This item has been classed as no fault found.
Window Controller Testing Video
Remote Images
