Job Timeline (Ref 12949-20)

A Timeline of this job can be seen below.

Arrived - 03-Aug-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 09-Aug-2022
Repair Engineer : Martin Smith
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DIMES Le Scale Remote Repair Details

Manufacturer : DIMES Le Scale

Customers Fault Description : An electric loft hatch/ceiling trap door is operated by the remote control.
The right hand button on the remote, when pressed, shows the red light on the remote plus the trap door and the trap door tries to open.
The light button when pressed, the red light does not illuminate and no reaction from the trap door.
Electrician stated that the problem, in his opinion, is the remote.
The battery has been changed, but no luck.

Remote Fixer Repair Response (see below) :

This loft hatch remote arrived safely from Pembrokeshire and on testing was found to be dead.

This was due to faulty buttons, both buttons were replaced which restored full functionality. 

Loft Ladder / Staircase Controller Testing Video

Remote Images