Job Timeline (Ref 13130-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 02-Sep-2022Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Sep-2022
Repair Engineer : Martin Smith
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Focalpoint Remote Repair Details
Manufacturer : Focalpoint
Remote Fixer Repair Response (see below) :
This Focalpoint heater remote control arrived safely from Devon and on testing was found not to transmit on any button press.
When opened the issue was found to be caused by the infra red LED breaking away from the print (see image). The print was reworked and the LED refitted which restored full functionality (see testing video)
Fireplace Controller Testing Video
Remote Images
