Job Timeline (Ref 13220-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 12-Sep-2022Remote Inspected
No Fault Found
Postage Payment Received
Returned - 21-Sep-2022
Repair Engineer : Martin Smith
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LG AN-MR19BA Remote Repair Details
Manufacturer : LG
Model : AN-MR19BA
Customers Fault Description : The roller button does not seem to be functioning and no magic pointer available.
Remote Fixer Repair Response (see below) :
This remote arrived safely and and on testing was found to be transmitting on all buttons and also the the roller button.
It is most likely that the issue is due to a pairing problem with the TV, the customer is recommended to try pairing the remote with the TV. Instructions can be found here - https://www.youtube.com/watch?v=nm2Kl1gdUFk
Remote Images
