Job Timeline (Ref 13263-20)

A Timeline of this job can be seen below.

Arrived - 16-Sep-2022
Remote Inspected
No Fault Found
Postage Payment Received
Returned - 24-Sep-2022
Repair Engineer : Martin Smith
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Infinity 890CF Remote Repair Details

Manufacturer : Infinity

Model : 890CF

Customers Fault Description : The gas fire doesn't seem to be receiving a signal from the remote.

Remote Fixer Repair Response (see below) :

This remote arrived safely from Gateshead and on testing was found to be transmitting as per normal operation (see testing video).  The remote did have its child lock active meaning no button would respond, this was deactivated which restored normal functionality to all buttons.

This item has been classed as no fault found. 

Fireplace Controller Testing Video

Remote Images