Job Timeline (Ref 13275-20)

A Timeline of this job can be seen below.

Arrived - 16-Sep-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Sep-2022
Repair Engineer : Martin Smith
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Alpena coal effect balanced flue gas fire Remote Repair Details

Manufacturer : Alpena

Model : coal effect balanced flue gas fire

Customers Fault Description : There are only four buttons on this remote control, and the top right-hand button is temperamental. It seems to have sunk a bit, and we sometimes use a nail file to bring it back up!

Remote Fixer Repair Response (see below) :

This fireplace remote arrived safely from Cornwall and on testing was confirmed to have sluggish button response.  All 4 buttons and the battery cable were replaced.

Fireplace Controller Testing Video

Remote Images