Job Timeline (Ref 13275-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 16-Sep-2022Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Sep-2022
Repair Engineer : Martin Smith
LinkedIn Facebook
Please view complete details of this job on the rest of this page (scroll down if on a mobile)
Alpena coal effect balanced flue gas fire Remote Repair Details
Manufacturer : Alpena
Model : coal effect balanced flue gas fire
Customers Fault Description : There are only four buttons on this remote control, and the top right-hand button is temperamental. It seems to have sunk a bit, and we sometimes use a nail file to bring it back up!
Remote Fixer Repair Response (see below) :
This fireplace remote arrived safely from Cornwall and on testing was confirmed to have sluggish button response. All 4 buttons and the battery cable were replaced.
Fireplace Controller Testing Video
Remote Images