Job Timeline (Ref 13338-20)

A Timeline of this job can be seen below.

Arrived - 23-Sep-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 03-Oct-2022
Repair Engineer : Martin Smith
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Paragon HE Remote Repair Details

Manufacturer : Paragon

Model : HE

Customers Fault Description : Both wires have broken off inside the unit.

Remote Fixer Repair Response (see below) :

This Fire remote arrived safely from Edinburgh and on inspection was found ot have a badly damaged battery cable.  The battery cable and all four buttons were replaced which restored full functionality.

Fireplace Controller Testing Video

Remote Images