Job Timeline (Ref 13340-20)

A Timeline of this job can be seen below.

Arrived - 23-Sep-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 03-Oct-2022
Repair Engineer : Martin Smith
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Royal cozy fires Remote Repair Details

Manufacturer : Royal cozy fires

Customers Fault Description : Flame button popped up but not out,cover on other buttons missing

Remote Fixer Repair Response (see below) :

This Royal Cozy Fires remote controller arrived safely from Peterborough and on inspection the facia was found to be damaged with a few button covers being totally missing.  

The top button was found to be non functioning electronically.  The button facias are not available as spares meaning we had to work with what we received.

All 5 buttons were replaced which restored full electronic functionality. 

A black vinyl cover was then fitted under the original facia to cover the holes in between the button membrane.

Please se the testing video showing the state of the completed repair. 

Fireplace Controller Testing Video

Remote Images