Job Timeline (Ref 13576-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 14-Oct-2022Fault Diagnosed
Remote Repaired
Payment Received
Returned - 27-Oct-2022
Repair Engineer : Martin Smith
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Rcs01c Remote Repair Details
Manufacturer : Rcs01c
Customers Fault Description : CONNECTIONS WHERE THE BATTERIES GO NOT CLEVER CAUSING IT NOT TO WORK BUTTONS DID WORK OKAY FIRE WORKS MANUALLY OKAY CAN YOU HAVE A LOOK PLEASE
Remote Fixer Repair Response (see below) :
This remote arrived safely and on inspection the back casing was found to be damaged and the terminals were missing.
A replacement back case was fitted (from a similar remote with a different model number). The terminals were also replaced and the button array cleaned. This restored full functionality.
Unfortunately we do not have any spare battery covers and therefore this cannot be supplied. The one that was supplied has been taped into place.
Fireplace Controller Testing Video
Remote Images
